All Systems Operational
ReCharge API   Operational
ReCharge Admin panel   Operational
ReCharge Checkout   Operational
ReCharge Marketing website   Operational
Shopify API & Mobile   Operational
Shopify Admin   Operational
Shopify Third party services   Operational
Shopify Storefront   Operational
DigitalOcean NYC1   Operational
DigitalOcean Networking   Operational
DigitalOcean Droplets   Operational
(mt) Media Temple DNS   Operational
Avalara Tax Calculation Service   Operational
AWS s3-us-west-1   Operational
AWS s3-us-west-2   Operational
SendGrid API v2   Operational
ReCharge Developer documentation   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
ReCharge Checkout response time
Fetching
ReCharge API response time
Fetching
ReCharge Admin panel response time
Fetching
ReCharge Developer documentation response time
Fetching
Past Incidents
Dec 9, 2018

No incidents reported today.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018
Resolved - Current issue is resolved. A routine online schema change table alter caused database node to stop functioning. To resolve we automatically deployed a DNS switch to healthy node and decommissioned the non functioning database node. We will immediately start working on a means to make recovery from such an error take far less time until services are fully restored. We are also finding the root cause of why the table alter failed to begin with, and will make corrections to avoid this type of table alter issue in the future.
Dec 3, 02:28 PST
Update - Issues resolved.
Dec 3, 02:15 PST
Update - App performance slow as servers are recovering from backlogged requests.
Dec 3, 02:07 PST
Update - We're deploying the fix now. A table alter caused db issues. Going to be about 10 more mins to full resolution.
Dec 3, 01:58 PST
Investigating - A routine table alter has impacted the app. We are aware of the issue and working on restoring full service.
Dec 3, 01:50 PST
Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018
Resolved - We have recovered. Further details regarding incident to follow.
Nov 29, 07:38 PST
Monitoring - we identified the issue and applied a fix. monitoring now for recovery
Nov 29, 07:23 PST
Update - We are continuing to investigate this issue.
Nov 29, 07:17 PST
Investigating - We are currently investigating the issue
Nov 29, 07:14 PST
Nov 28, 2018

No incidents reported.

Nov 27, 2018

No incidents reported.

Nov 26, 2018

No incidents reported.

Nov 25, 2018

No incidents reported.