Recharge Status

All Systems Operational

Recharge Analytics Operational

Recharge API Operational

Recharge Charge Processing Operational

Recharge Customer Portal Operational

Recharge Developer documentation Operational

Recharge Checkout Operational

Recharge Merchant Portal Operational

Recharge Payments website Operational

RechargeSMS Operational

Recharge Store Front Operational

Recharge Webhooks Operational

Shopify API & Mobile Operational

Shopify Admin Operational

Shopify Third party services Operational

Shopify Storefront Operational

Avalara Tax Calculation Service Operational

AWS s3-us-west-1 Operational

AWS s3-us-west-2 Operational

SendGrid API v2 Operational

Google Cloud Platform Google Cloud Networking Operational

Google Cloud Platform Google Cloud SQL Operational

Google Cloud Platform Google Container Engine Operational

Google Cloud Platform Google Compute Engine Operational

Google Cloud Platform Identity & Access Management Operational

Google Cloud Platform Identity & Security Operational

Zendesk Operational

BigCommerce Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Recharge Checkout response time

Fetching

Recharge API response time

Fetching

Past Incidents

Dec 1, 2023

No incidents reported today.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

Resolved: Product updates delayed in Shopify storefronts, Recharge Dashboard, and Customer Portal due to Shopify webhook volume.

Resolved - This incident has been resolved.
Nov 24, 15:02 PST

Monitoring - A fix has been implemented, we are seeing full resolution, and monitoring the results.
Nov 24, 14:20 PST

Investigating - Continuing investigation of issues impacting some stores.
Nov 24, 13:20 PST

Update - A fix has been implemented. We are currently completing an update for a backlog of affected stores and monitoring the results.
Nov 24, 12:58 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 12:26 PST

Identified - The issue has been identified and a fix is being implemented.
Nov 24, 12:13 PST

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.