Multiple services degraded and increased error rates

Incident Report for Recharge

Resolved

We are observing full recovery and will continue monitoring.

Posted Dec 15, 2021 - 08:48 PST

Monitoring

We are seeing recovery and will continue monitoring.

Posted Dec 15, 2021 - 08:10 PST

Investigating

We are experiencing issues across multiple sites and services. Our Engineers are tracking multiple reports of issues related to services internal and external. At this point, we expect there is a general issue external to our services. We will continue to debug and provide updates

Posted Dec 15, 2021 - 07:42 PST

This incident affected: Recharge Analytics, Recharge API, Recharge Charge Processing, Recharge Customer Portal, Recharge Developer documentation, Recharge Checkout, Recharge Merchant Portal, Recharge Payments website, RechargeSMS, Recharge Store Front, and Recharge Webhooks.