Our Cloud Hosting Provider has reported that the issue has been identified and the impact has been reduced. Currently, Recharge is seeing recovery in all services, and will continue to monitor and reopen this incident if needed.
Posted Mar 30, 2023 - 07:54 PDT
Monitoring
We’re seeing a recovery in our services and will continue to observe for any potential issues.
Posted Mar 30, 2023 - 04:41 PDT
Investigating
We are experiencing service degradation across all services due to an issue at our Cloud Hosting Provider, we will provide updates as we have them.
Posted Mar 30, 2023 - 03:29 PDT
This incident affected: Recharge Analytics, Recharge API, Recharge Charge Processing, Recharge Customer Portal, Recharge Developer documentation, Recharge Checkout, Recharge Merchant Portal, Recharge Payments website, RechargeSMS, Recharge Store Front, Recharge Webhooks, Shopify API & Mobile, Shopify Admin, Shopify Third party services, Shopify Storefront, Avalara Tax Calculation Service, AWS s3-us-west-1, AWS s3-us-west-2, SendGrid API v2, Google Cloud Platform Google Cloud Networking, Google Cloud Platform Google Cloud SQL, Google Cloud Platform Google Container Engine, Google Cloud Platform Google Compute Engine, Google Cloud Platform Identity & Access Management, Google Cloud Platform Identity & Security, and Zendesk.