All service downtime

Incident Report for Recharge

Resolved

All clear

Posted Aug 21, 2019 - 11:34 PDT

Update

We are continuing to monitor but things are looking good.

An infrastructure deploy to improve our platform's performance caused unanticipated outages for several ReCharge services.
Our Engineering team has reverted the deploy, restarted our services, and are assessing our platform's stability to ensure outages like this do not happen again in the future

Posted Aug 21, 2019 - 11:15 PDT

Monitoring

We have deployed a fix and are monitoring.

Posted Aug 21, 2019 - 11:05 PDT

Identified

All services offline, we are working to deploy a fix now.

Posted Aug 21, 2019 - 10:46 PDT

This incident affected: Recharge API, Recharge Customer Portal, and Recharge Checkout.