Unexpected Locking Behavior
Incident Report for ReCharge
Resolved
Unexpected locking behavior caused api servers to back up which lead to application unresponsiveness
Locks were resolved and servers restored to normalcy
Impact lasted from 10:49 ET to 10:52 ET
The nature of the issue is now known and infrastructure is updating connections to prevent this failure mode in the future
Posted Nov 10, 2020 - 08:00 PST