This incident has been resolved.
We are seeing processing times and performance returning to normal. Our team is continuing to monitor.
Our team has made minor adjustments to processing and we are seeing improved performance in charge processing. We're continuing to investigate additional areas.
Our system is currently processing a high volume of charges and associated data that is typical for the first day of a calendar month. Stores may see a slower than anticipated processing time as well as some difficulty exporting data. Our engineering team is aware and working to improve performance across multiple areas.
This incident affected: Recharge API, Recharge Charge Processing, Recharge Merchant Portal, and Recharge Webhooks.