Degraded Performance with Merchant Admin & Customer Portal

Incident Report for Recharge

Resolved

Our engineers identified an issue affecting our admin service tier. This has since been resolved. Thanks for your patience while this was investigated.

Posted Aug 17, 2021 - 16:40 PDT

Monitoring

We've identified the root cause, have implemented a fix, and we're currently monitoring the issue.

Posted Aug 17, 2021 - 16:14 PDT

Update

We are continuing to investigate this issue.

Posted Aug 17, 2021 - 16:12 PDT

Update

We are continuing to investigate this issue.

Posted Aug 17, 2021 - 16:04 PDT

Investigating

We're experiencing issues with the Merchant Admin services and the Customer Portal. Our engineers are currently investigating and working towards a fix.

Posted Aug 17, 2021 - 16:04 PDT

This incident affected: Recharge Customer Portal.